AirHelp Teams Up with Trustfull for Flight Compensation Security

Milan & Berlin, 25 February 2025 – AirHelp, the world's largest air passenger rights organization, has partnered with Trustfull to enhance its fraud prevention capabilities and ensure the integrity of its compensation claims process.

Founded in 2013, AirHelp assists air passengers in claiming compensation for delayed, canceled, or overbooked flights. With a global presence and a support in 19 languages, to date AirHelp has helped 2.7 million passengers receive compensation.

Trustfull’s Identity Intelligence platform analyzes hundreds of digital signals—such as email addresses, phone numbers, IP addresses, and domains —to assess user risk in real time. This empowers fraud teams to detect suspicious transactions while maintaining a seamless user experience.

Flight disruptions are an increasingly common occurrence. Over the summer of 2024, for instance, more than 38% of passengers in Europe faced delays or cancellations, affecting approximately 112.4 million travelers. In response to the growing volume of claims, the industry is exploring innovative solutions to verify their legitimacy in a frictionless way.

The partnership between AirHelp and Trustfull aims to address this issue by strengthening the verification process of users submitting a claim. By analyzing and cross-referencing users’ contact details using Open Source Intelligence, Trustfull empowers AirHelp to instantly identify red flags and prevent suspicious requests from progressing any further.

‍

Tomasz Pawliszyn, CEO of AirHelp commented:
“Trustfull's solutions have demonstrated exceptional accuracy in identifying fraudulent requests, strengthening the integrity of our compensation process without slowing down genuine claims."

‍

Marko Maras, CEO of Trustfull, added:
“We look forward to collaborating with AirHelp in their mission to uphold passenger rights. Enhancing security for customers and operators is a key priority for the travel industry, and we are proud of Trustfull’s contribution towards this goal.”

‍

About AirHelp

AirHelp is a travel tech company tackling flight disruptions. Since 2013, it has won compensation for over 2.7 million passengers with a flight delay or cancellation. 9 million passengers have protected their flights with AirHelp+, and countless millions more benefit from the expert information freely available on airhelp.com.

#1 for flight compensation worldwide
With a network of 60 law firms in over 35 countries, innovative AI working behind the scenes, and a dedicated team of over 400 AirHelpers, AirHelp makes it easy for anyone travelling in the UK, EU, and beyond to claim up to €600 for flight delays and cancellations.

More information about AirHelp can be found at: https://www.airhelp.com/en-gb/

‍

About Trustfull

Trustfull's Identity Intelligence solution helps businesses reduce risks, protect integrity and accelerate growth on a global scale. Trustfull unlocks hundreds of digital signals to accurately detect fraud and fincrime attempts across the entire customer journey. Through combined and fully silent phone, email, IP, device and domain checks, our ready-to-use models, workflows and data empower teams to make better risk decisions with no UX implications. Hundreds of clients and partners - including Nexi, Elavon, Scalapay, Lastminute.com, Cofidis and Sisal - rely on Trustfull's award-winning technology to prevent fraud and build trust across borders.