Travel & Hospitality

Prevent online booking fraud in real time

Screen new accounts and bookings for signs of fraud, checking users are actually who they claim to be.

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Fraud's rising tide in travel & hospitality

Numerous threats are undermining financial performance and customer trust for travel & hospitality companies worldwide.

Chargeback fraud

$11 billion
Yearly chargeback losses for online travel agencies

By disputing legitimate transactions after enjoying services like flights or hotel stays, fraudsters reverse payments, leading to costly chargeback fees and significant revenue losses.

Source: Edgar, Dunn & Company

Credit card fraud

3.2%
Credit card fraud rate in travel & hospitality

Fraudsters use stolen credit card details to book flights, accommodations, or services, causing financial losses, operational disruptions, and chargebacks for businesses.

Source: Clearly Payments

Account takeover

78%
People using the same password across platforms

Cybercriminals exploit weak or reused passwords sourced on the dark web to gain access to travel and hospitality accounts, stealing customer data and making unauthorized bookings.

Source: Forbes Advisor

Fake reservations

5-10%
Estimate of fake reservations on booking platforms

Fraudsters are increasingly creating fake reservations with stolen credentials or synthetic accounts, blocking inventory, inflating prices, and harming platform credibility.

Source: Trustfull

Loyalty program fraud

$1-3 billion
Global loyalty program fraud losses per year

Hackers access poorly secured accounts on airline and hotel websites to steal and resell loyalty points or redeem benefits, damaging both customers and brands.

Source: Thomson Reuters

Solutions

Protect all booking activities, in real time

Score, approve, decline or send for review new accounts, logins and booking transactions in real-time with no impact on the user experience.

SESSION

Detect high-risk web sessions in real time without disrupting real users and trusted AI agents.

ONBOARDING

Enhance user verification during customer onboarding, verifying genuine sign-ups in seconds.

LOGIN

Prevent end-user accounts from being compromised with multilayered ATO protection.

“Our commitment to providing a secure and seamless experience for our customers is always top-of-mind. The collaboration with Trustfull aligns with our ongoing efforts to enhance our platform's security while ensuring a smooth user booking process.”

Luca Concone

Chief Executive Officer, Lastminute.com

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Platform overview

The Ultimate Identity Intelligence Hub

Trustfull’s complete suite of APIs, models and workflows powers accurate detection of fraud and fincrime attemps during every sign-up, login and transaction event.