This page describes how Fido S.p.A. (“Fido”, “Us”, “Company” or “Controller”) manages its website and platform. (“Fido”, “We”, “Company” or “Controller”), in relation to the processing of personal data of users consulting our website (“Site" or “website”) and of customers using the Trustfull platform (“Platform”). This information is provided only for the Company's Website and not for other websites that the user may consult and other platforms or systems similar to Trustfull.
By consulting this Site and using the Platform, we may process personal data relating to identified or identifiable individuals (“Data”). This information is provided in compliance with the provisions on the protection of individuals with regard to the processing of Personal Data set out in Regulation (EU) 2016/679 (“Regulation” or “GDPR”), as well as Directive 2002/58/EC (“ePrivacy Directive”)
The Website and the Trustfull Platform acquire Personal Data as part of their normal operation, whose transmission is an integral part of Internet communication protocols. Among this Data, according to the manner in which the user interacts with the Website and the Platform, there may be: profile information, contact information, browsing preferences and interests, and information on the user's location.
The website could automatically allow the identification of the user through its browsing by collecting some personal information such as IP addresses or domain names of computers used by users who connect to the site and/or using the Platform, the URI (Uniform Resource Identifier) of the requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, a numerical code indicating the status of the response from the web server ( success, error, etc..) and other relevant data on the operating system and computer environment related to the user. These data are used only to obtain anonymous statistical information on the use of the website and to check its proper functioning. Data could be used to verify responsibility in case computer crimes are committed damaging the website and/or the Platform or at the request of the authorities.
The transmission of e-mails to the addresses indicated on the Trustfull website or the request to book a demo in the "Book a Demo" section through the use of the user's e-mail address, the log in using the e-mail and password for access to the platform, entail the subsequent acquisition of the user's Personal Data by Fido.
We use the Personal Data collected for several purposes including, but not limited to: to use the platform and have access to Fido's services, to enable the processing of requests sent to Fido through the Site, to send newsletters, commercial information related to our services and Starter, Standard and Enterprise packages to users of Fido and to analyze how to improve our Site and user experience.
The purposes are listed in more detail in the table below.
Categories of personal data | Purpose of processing | Legal basis of the processing |
|---|---|---|
Contact and profile information.Personal Data such as your first name, last name and email address that the user provides to us when you log in to our Site, when the user uses the Platform or when the user requests the “book a Demo” service for Starter, Standard and/or Enterprise packages. Personal Data provided by users when subscribing to our mailing list or in any communication or interaction they have with us. | To create a personal profile and allow the user to take benefit of the services and the Fido Platform by logging in or requesting a Demo for the different Fido packages. | The processing is necessary to allow the user to use the services and the Fido Platform. |
To communicate with the user and to answer to questions and requests that may be made regarding the operation of the Site and related services. | The processing is necessary for the fulfillment of our legitimate interests, in particular for the management in an appropriate and timely manner of user requests, complaints and suggestions concerning the Site and related services. In the event that queries are made regarding the services offered by Fido, the Platform, the Starter, Standard and/or Enterprise packages, the processing of the Data will take place on the basis of pre-contractual negotiations between the parties. | |
Comments and Opinions. When the user contacts us directly, using Fido's contact details on the Site, we may collect their Personal Data, comments and opinions about Fido's services and user requests. | In order to answer to some questions, to solve problems and to improve our Service. | The processing is necessary for the fulfilment of our legitimate interest, i.e. to communicate with the user in relation to the service and to manage in an appropriate and timely manner user requests, complaints and suggestions regarding the services and the Site. |
Information provided by third parties. We may occasionally receive information about you from third parties and other users, such as we may obtain information from our suppliers, resellers, marketing partners and other business partners. We may obtain information from third parties to enhance or supplement existing user information. For example, we may obtain postal address information, or we may work with third-party partners who help us locate you based on your IP address so that we can customize Service content based on your location. We may also collect information that is publicly available. | We may match this information with information we collect directly from the user. We use this information to contact the user, to send promotional material or to customize our service and to better understand our users' data. | The processing is necessary for the fulfilment of our legitimate interest, in particular to adapt our service to the user and to improve our service in general. |
Information on fraudulent or criminal activity relating to the user’s account. | We will use information about fraudulent or criminal activities relating to the use of our service for the purposes of detecting and preventing fraud or abuse. | The processing is necessary for our legitimate interest, i.e. for the detection and prevention of fraud. |
All personal information above. | We will use all personal information collected to manage, maintain and provide the user with the functionality of our Site, to communicate with the user, to monitor and improve our services and our business. | The processing is necessary for the fulfilment of our legitimate interests in protecting our organization. |
In addition to Fido's staff involved in the management of the services and operation of the Platform, the User's Personal Data may be disclosed to:
with third parties in order to fulfil users’ requests (such as, for example, the provider of the newsletter service, the provider who supports us and our website, etc...);
third parties who support us in the technical management of the platform.
For more information, please refer to our complete Privacy Policy.
All users, in their capacity as data subjects, have the right at any time to obtain evidence of the existence or otherwise of personal data processed and to know the content and origin, verify its accuracy or request its integration, updating, rectification (Articles 15 and 16 of the Regulation).
Pursuant to articles 17, 18 and 21 of the Regulation, each user has the right to request the erasure, limitation of processing, transformation into anonymous form or blocking of data processed unlawfully, and to oppose in any case, for legitimate reasons, their processing. As data subjects, users also have the right to lodge a complaint with the Data Protection Authority.
For more information on the rights and how to exercise them, we invite our users to read our Privacy Policy in its extended version below.
Link to the full Privacy Policy.
The Cookie Policy of Fido S.p.A. (“Cookie Policy”) describes the different types of cookies that are used on the Trustfull website ("Site") and platform ("Platform"), which the user can access.
Fido S.p.A. (“Fido”, “We”, “Company” and “Data Controller”) is the Data Controller and it determines the purposes and means of the processing of personal data pursuant to Regulation (EU) 2016/679 (“Regulation” or “GDPR”) and Directive 2002/58/EC (“ePrivacy Directive”).
Cookies are small text files that may be used by websites to make the experience more efficient for you.
Cookies allow us to store small amounts of information on your computer or mobile application about your visits to our Site.
We use cookies for several purposes. Necessary cookies are used in order to ensure the proper functioning of the Site and our Platform.
We may also collect information about your use of the Site anonymously such as: pages visited, time spent, traffic origins, geographic origin, age, gender and interests for the purpose of marketing campaigns. These cookies are sent from third party domains external to our Site.
We may personalize content and ads through the Site and our Platform to provide social media features.
We may store cookies on your device if they are strictly necessary for the operation of this Site and the Platform. For all other types of cookies we require your consent.
This Site uses different types of cookies. Some cookies are placed by third-party services that appear on our pages.
At any time, you can change the cookie settings in your browser that allow you to use all features without restrictions when browsing our Site or using our Platform. We invite users to read our Privacy Policy located on our Website and which contains all the information about who we are, how we process Personal Data and how the user can contact us.
Please find below the types of cookies we use when you browse our Site.
Necessary cookies: Necessary cookies are used to make the Site and Platform usable by enabling basic functions such as browsing the page and accessing secure areas. The Site and Platform cannot work properly without these cookies.
Preference cookies:Preference cookies allow the Site and the Platform to remember information that affects the way the Site and the Platform behaves or looks, such as your preferred language or location.
Statistical cookies:Statistical cookies help us to understand how visitors interact with us by collecting and transmitting information anonymously.
Marketing cookies:Marketing cookies are used to track visitors to the Site and users of the Platform. The purpose is to display ads that are relevant and engaging to the individual user and therefore those of greatest value to third-party publishers and advertisers.
Unclassified Cookies:Unclassified cookies are cookies that are in the process of being classified, along with individual cookie providers.
In order to collect Data and information about the user browsing on this Site and track user behavior, Fido uses services offered by Quantcast.
If you want to have more information about tracking technologies and services offered by Quantcast, we invite you to read the privacy notice on the website of Quantcast https://www.quantcast.com/
We list below the links to the respective privacy policy on the use of cookies and the consent forms provided:
If you have any questions about our Privacy Policy, please contact us at: privacy@trustfull.com
Before you access or use our website, please ensure that you have read and understood our practices on the collection, processing, storage, use and disclosure of your personal information as described in this Privacy Policy.
Link to the full Privacy Policy.
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